Cancellation and Refund Policy
At store.arorasir.com, operated by BrightWay Coaching Academy, we sell digital educational content (PDF notes and study material). Since our products are non-tangible and delivered instantly, we follow a strict but fair refund policy.
1. No Cancellation After Purchase
Once an order is placed and the digital product is delivered/downloaded:
- Order cannot be cancelled
- Amount paid is non-refundable
2. Eligibility for Refund
We offer refunds only in the following cases:
- You received the wrong file
- The PDF file is corrupted or does not open
- You were charged twice for the same order
- You did not receive the download link despite successful payment
If you meet one of the above conditions, please email us within 24 hours of purchase.
3. How to Request a Refund
To request a refund, contact us at:
๐ง Email: support@arorasir.com
Include the following details:
- Order ID
- Email used during purchase
- Reason for refund request
- Screenshot or proof of error (if possible)
4. Refund Timeline
If your request is approved:
- Refunds are initiated within 3โ7 working days
- Refund will be processed via the original payment method (Razorpay)
5. Contact Us
For any queries regarding refunds, feel free to reach out:
๐ง Email: contact@arorasir.com
๐ Phone: [Add your phone number]
โ ๏ธ Important Note:
We reserve the right to decline refund requests that do not meet our policy criteria. Please read product descriptions carefully before making a purchase.